Visitor
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1 Message
sim card activation not working
I am using a shared family plan for my phone and my sim card broke, so I went to an xfinity store to get it replaced. They replaced it and said I should be able to activate it on the app. I tried to but when I click on Activated Mobile Device -> Start activation, it gives the error "It looks like your account is missing a verified contact." The employee then said that my mother would need to activate it on her device since she owns the primary account for the family plan. But when I contacted my mother and she tried to do it, the same error came up. How can I fix this situation and activate my new sim card?
XfinityAmandaB
Official Employee
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1.6K Messages
3 months ago
Thank you so much for making a post to help activate your new SIM card. We do have limited access to your Xfinity mobile account information, but I found the steps needed to take, and you may be missing a step with a one-time use code. If you check out this page How do I activate my device with Xfinity Mobile? Check the section for activation of an existing line. If you are still running into issues
You can reach our Xfinity Mobile Team via call, text message, or via chat. Call or Text: 1 (888) 936-4968 or [Chat with a Specialist](https://www.xfinity.com/xfinityassistant/?channel=xMobile)
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