Visitor
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21 Messages
Signature at delivery
Does anyone know what type of signature is required when you order a phone from Xfinity for delivery? Can it be signed online through FedEx account or does it have to be in person with the name of the person on the delivery? I'm trying to figure out how to get phones delivered without having to take multiple days off.
XfinityAlyssaA
Official Employee
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1.2K Messages
4 months ago
Good afternoon @user_e8f6cd, and thank you for reaching out on our Community Forums.
I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.
Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
Text Message: 888-936-4968
Phone: 888-936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile
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DreamSayerZ
Problem Solver
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450 Messages
4 months ago
@user_e8f6cd Someone needs to be physically at the delivery address to accept and sign for the package. You cannot sign for it online with a FedEx account. You can however have it redirected to be held at a FedEx location for pickup. You can do this on their tracking page once the item ships and you have the number.
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