Visitor
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3 Messages
Shipping Inquiry
Hello! I ordered a phone this past Thursday. The rep I spoke to stated it would arrive within a few days. An online rep told me today it takes 7 business days just to ship out. Is this correct? I am frustrated. Had I known this I would have just made a trip to a location.
DreamSayerZ
Problem Solver
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1.1K Messages
2 days ago
Devices typically arrive within 2 business days after shipping. You can check your order status and tracking details by logging into your account via the Xfinity App or the Billing tab on the Xfinity Mobile website.
(edited)
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XfinityAdrienne
Official Employee
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2.4K Messages
8 hours ago
Good Morning, @user_unvyfp! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the phone being shipped, it certainly is not what we want for our customers.
I do appreciate you sharing those details with us, @DreamSayerZ! Have you attempted to check tracking via the Xfinity App or received an emails regarding the shipment?
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