Scamming your Customers

I called into Xfinity on 2/13/26 to discuss pricing/make changes to my internet plan.  During this call, the representative offered me a free Apple watch for being a Diamond member.  I clarified with him that it was truly free as I was trying to find ways to lower my costs.  He confirmed that it was part of my rewards.  

He processed my order for the Apple watch saying I would only owe $21 upfront and there was no activation and no monthly service charge.  I confirmed again there would be no charge.  Towards the end of the call, he sent me the agreement and when I reviewed, I stopped and informed him it said there was a monthly line charge of approx. $12.  I wanted to clarify that I would not be charged.  He told me simply not to activate the line and I would not be charged, it would be free.  I clarified on this call several times to simply not activate and there would be no charge.  

I received the watch only to now be informed there is in fact a monthly service charge.  This was not what was promised. I have been lied to. 

Further, I received the watch on 2/15/26.  The following day, 2/16/26, I received 1-2 calls every hour, probably 12+ calls in total from random numbers.  I answered a couple of them and they identified themselves as Xfinity and told me they had sent the wrong device and they would send me a label to return.  I recognized this as fraud and did not provide any info.  I also called Xfinity that day to advise the same.  They did not seem worried about it.  

I have been a customer for 11+ years and what I got was being lied to about a promotion and charged for items I do not want, now I am spending countless hours having to try to fix a promotion I did not want.  I am not sure what type of fraud is going on, but this is no way to treat your customers.