Visitor
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1 Message
Scammers
I bought a Samsung 26 ultra xfinity rep in store broke it. So i stayed with my 23ultra 8 months of them not changing it in their system I cannot file a claim again ALWAYS HAD MY 23 ULTA CONNECTED still showing as a 26 ultra so assurance has refused my claim xfinity cannot change it they dont know how so not only did the store rep break both phones xfinity refusing to take accountability and still saying i ha e a 26 ultra even tho they see in the system I returned it!!
XfinityMelinda
Official Employee
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454 Messages
3 hours ago
Hello @Unhappycustomers, and thank you for reaching out to us on our Xfinity Community Forum. We apologize hearing about the frustrating experience you’ve had with your Xfinity Mobile devices and trying to get this addressed. We want to make sure we understand exactly what you need help with.
From your post, it sounds like there may be a discrepancy with the device currently showing on your Xfinity Mobile line, which is also affecting an insurance claim. Is your primary concern getting the device information on your line corrected so you can move forward with your claim?
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