Scammers

I bought a Samsung 26 ultra xfinity rep in store broke it. So i stayed with my 23ultra 8 months of them not changing it in their system I cannot file a claim again ALWAYS HAD MY 23 ULTA CONNECTED still showing as a 26 ultra so assurance has refused my claim xfinity cannot change it they dont know how so not only did the store rep break both phones xfinity refusing to take accountability and still saying i ha e a 26 ultra even tho they see in the system I returned it!!