Visitor
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1 Message
Scam
On April 22nd I was assured I would receive a free phone, 2 years of free mobile service, and that my internet would be reduced by $40 a month. 2 months later and 5 customer representatives later and they are charging me. They say they will send me a shipping label to return it and they do not. 2 reps told me this and still no label. I was then told I could reduce my bill 10 dollars a month by switching to checking, so I did, then I was told by another rep that it was wrong. That rep then told me that he would give me a new phone, case, and smart watch if I signed up right then and then he would send me a shipping label tomorrow. I told him I would sign nothing until I received a shipping label. Still no label. I told him (Isaiah) to note our conversation. These folks lie. DO NOT CONTRACT WITH A COMPANY THAT HAS EMPLOYEES WITH NO INTEGRITY. I am hoping that this message results in someone reaching out that can fix this FRAUD!
XfinityJohnG
Official Employee
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1.9K Messages
20 days ago
Thank you for reaching out here @user_otm3dd. That is certainly not the experience we would like you to have, and I would be happy to look into that issue from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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