Visitor
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1 Message
Samsung Z Fold 7 Activation Issue
Can anyone help, I have been trying since 12-24-25 to get my new Samsung Z Fold 7 1 TB storage activated with no luck. Have tried in store, Dover, DE, and they couldn't do it. Told to call *611. Have called 4 times and two issue tickets later and the phone is still not activated. Can anyone in the USA help with this? Tired of the overseas reps who have no idea how or what to do.
Even got an email from Lance in CS wanting to know what he could do, so I responded to him, apparently nothing Lance.
There are two case #'s, one from 12-26-25 #3308864 and from 12-29-25 # 239733587. Again nothing is fixed.
XfinityAlfonso
Official Employee
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2.2K Messages
1 hour ago
Hello Frank2.0 and Happy 2026 to you! Is this still a concern for you, or have we gotten things figured out? We are available to help.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
You can also use our direct messaging link ere once signed in: https://forums.xfinity.com/direct-messaging
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