Samsung stolen in shipment

I'm on 17th day and ticket is assigned to back end team with no resolution insight, front line can do anything but tell me ticket is open.

Front line seems to be unable to reach out to bach end team so I sit with no phone,l.

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XfinityAmandaB

Official Employee

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2K Messages

1 month ago

user_jorgev Thank you so much for your post for help with your shipment. That would be frustrating and we would be more than happy to help make sure you get the help you need. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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user_esmjdu

1 Message

1 month ago

This happened to me in December. I ordered an iPhone 16 for my daughters Christmas gift. Xfinity Mobile did absolutely nothing to help and I had to fight with them and FedEx for 1.5 months to get them to admit the phone was stolen. Now I'm dealing with being overcharged on my account due to this.

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XfinityJamesC

Official Employee

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2.1K Messages

Greetings, @user_esmjdu! I hope your week has been treating you well. I appreciate you taking time out of your day to leave a post on our community forum about this order, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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1 month ago

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user_jorgev

Samsung stolen in shipment

XfinityAmandaB

user_esmjdu

XfinityJamesC

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