9 Messages
Samsung Galaxy S24 Ultra Lost in Transit
I preordered the new Samsung as my current phone was paid off. It shipped via FedEx from Tennessee, went to CT, and now it’s “in” Champaign, IL. I live in Massachusetts so I’m not sure why it came within 90 miles of me just to get sent the opposite direction. Either way, FedEx can’t seem to find it. Who do I contact at xfinity since FedEx is not willing to help?
XfinityThomasB
Official Employee
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1.9K Messages
1 year ago
Hello user_r3ttzh
Appreciate you touching base with us! Does the tracking number show delivered or that it is still in transit? I would be asking the same questions, rest assured. Excited to help get this sorted out!
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