Visitor
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2 Messages
Samsung Galaxy A57 not compatible
So i bought a galaxy A57 and only Xfinity can recognize the imei number... its a US unlocked phone bought from Samsung. Yet i try Verizon good to go, Visable good to go, Total wireless good to go.. Even ATT and Tmobile said the phone would work... So what gives with Xfinity called tech support they said its a locked phone or it has sim restrictions.. Xfinity needs to step up their game... Does anyone have a number to a tech support person who understands unlocked cell phones... No reason they shouldnt be able to activate this phone on the network
XfinityJeffB
Official Employee
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427 Messages
2 hours ago
Hello NeoTheWicked, thank you for reaching out here in our Xfinity Community forum, we appreciate you and your time. I will be happy to answer this for you. I have seen this situation twice before in my years, it's rare, but it does happen. If you bought your phone directly from Samsung, and it is the unlocked international version, it is incompatible with the Xfinity Mobile network. I realize you said it is a US version, but I would have to suggest you double check that, as if it is, and it is advertised as compatible, it should work. I have tried to find a workaround, and sadly, there is not one.
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