If you need to unlock your Xfinity Mobile phone, so it can be used with another wireless carrier, no problem. In most cases, your phone will be unlocked automatically within up to 48 hours of being paid off.
Here are the other unlock requirements to be aware of:
At least 60 days must pass since your phone was activated.
Your Xfinity Mobile account cannot have a past-due balance.
Your phone cannot be reported lost, stolen, or involved in fraudulent activity.
We don’t unlock phones for international travel unless the requirements above are met.
Only the account holder, Primary user, or a Manager on a phone’s original Xfinity Mobile account can request to have it unlocked.
Are you the phones account holdes, Primary user or Manager to the phones original Xfinity mobile account? If no, then there would be no way to unlock the phone. Let us know if you pass the qualifications I listed, and then my team would be able to help.
user_9lw37a Were you able to get confirmation the phone has been unlocked?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityShawn
Official Employee
•
1.3K Messages
1 month ago
If you need to unlock your Xfinity Mobile phone, so it can be used with another wireless carrier, no problem. In most cases, your phone will be unlocked automatically within up to 48 hours of being paid off.
Here are the other unlock requirements to be aware of:
We don’t unlock phones for international travel unless the requirements above are met.
Only the account holder, Primary user, or a Manager on a phone’s original Xfinity Mobile account can request to have it unlocked.
Are you the phones account holdes, Primary user or Manager to the phones original Xfinity mobile account? If no, then there would be no way to unlock the phone. Let us know if you pass the qualifications I listed, and then my team would be able to help.
0
0
user_9lw37a
2 Messages
1 month ago
[Edit: PII] that's the imei thanks. Hope it works
(edited)
1
0