New Poster
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2 Messages
Same fed ex stole my phone
Been over a month my son away at camp with broken phone can't even make sure he is safe fed ex local distribution said clearly delivered to wrong address but can't show the proof Xfinity needs. Fed Ex sent them a proff of delivery for an different tracking number and package I received on a different day weighing 22 lbs and clearly not my phone. Each side keeps saying it is up to the other and I am still being billed now even more because my son didn't send his trade in because never received phone. My days off spent on phone hours with no end in sight. Ready to just cancel all things Xfinity.
XfinityAlfonso
Official Employee
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2.8K Messages
11 days ago
Good afternoon Aubri9, thanks so much for taking the time to reach out here via our Xfinity Forums and sharing your experience. I'm a family man myself, so I fully understand how frustrating and anxious it can be not to have consistent communication with your loved ones. Trade-in escalations do take time solely based on dealing with a third party, but we'd love to take the torch for you on this and work with you until this is fully resolved.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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