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user_7dsbel
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3 Messages

Wednesday, February 26th, 2025 4:32 PM

S25 Ultra MMS Issues while on WiFi

Previous Carrier: Verizon Wireless                Previous Phone: Samsung Galaxy S21 Ultra

Current Carrier: Xfinity Mobile                      Current Phone: Samsung Galaxy S25 Ultra

I switched service in Feb and prior to switching I had no problem sending and receiving MMS messages while connected to Wifi. Now that I am with Xfinity, I am unable to send and receive MMS while on Wifi. Once I turn off wifi, the message will immediately send or be received. I have verified that mobile data is turned on, reinstalled the messaging app, backed up and restored my phone, cleared the data and cached of my messaging app, and cleared my mobile data, wifi, and bluetooth connections all to no avail. Clearly this is an Xfinity problem that needs to be solved.

Question

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Updated 

1 month ago

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XfinitySara

Official Employee

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1.6K Messages

1 month ago

Hello, @user_7dsbel! Thank you for posting your MMS concerns in our Xfinity Community Forum. You've come to the right place for help! Our team is happy to help in any way that we can, even when simply facilitating communication with another group such as our Xfinity Mobile Sales & Service team. Since you've already tried many troubleshooting steps (thank you so much for sharing those details), have you tried reaching out to Xfinity Mobile directly?

 

Since Xfinity Mobile support is somewhat limited for our Digital Care Team via social media, we will sometimes ask that you reach directly out (by call or text) to our Xfinity Mobile Sales and Service team at 1-888-936-4968 for further assistance with your mobile device. You may also use our secure online chat where an Xfinity Mobile expert is available 24/7! Please let us know if you have any trouble reaching them, and I hope this helps :)

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user_7dsbel

3 Messages

I've tried both of those and your mobile team wasted 1 hour of my time by transferring me to the home internet team and I've tried chatting and both have been worthless honestly. Based on the level of service I've received, if I could switch back to Verizon right now, I would.

(edited)

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1 month ago

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XfinitySara

Official Employee

 • 

1.6K Messages

I'm sorry to hear about the trouble you've had, @user_7dsbel. Our team should be able to escalate this further on your behalf! Could you just send our team a direct message to continue, please?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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