1 Message
Runaround
Orders an android phone that was a promotion this past tnuraday. Brought a tmobile
phone number over with the understanding that the original tmobile phone would not be turned off until the android was delivered and in hand and activated by US. Original
phone was turned off about 3pm today spent over 3 hours being transferred to 5 or 6 different people in different departments only to be lied to, words put in my mouth and problem not solved
XfinityAlyssaA
Official Employee
•
1.2K Messages
5 days ago
Good evening @user_dhlj3y and thank you for reaching out on our Community Forums, we appreciate it. We're sorry to hear about the frustrating experiencing bringing your T-Mobile phone number over and it being turned off before your new Android was delivered. Rest assured, this isn't how we want any of our customers to feel and are committed to doing everything we can to help. We'd be happy to get a ticket submitted over to our expert Executive Mobile team for further assistance. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
We look forward to working with you further and helping turn this situation around!
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