Visitor
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1 Message
RMA for phone
I'm having difficulty getting an RMA for a Samsung S25 Ultra returned to Xfinity. Purchased 12/23, activated 12/28. Unable to utilize Xfinity app to initiate a return. 3 chat sessions, 2 calls with Xfinity customer service, still no RMA to return this phone. Looking for any suggestions.
Trying to get an RMA for a Samsung s25 Ultra, purchased 12/23/25, activated 12/28/25. 3 chat sessions, 2 calls with customer service have resulted in no RMA, although told twice I would receive an RMA within 24 hours. Still waiting, would like to get this returned within the 14 day return window.
Trying to get an RMA for a Samsung s25 Ultra, purchased 12/23/25, activated 12/28/25. 3 chat sessions, 2 calls with customer service have resulted in no RMA, although told twice I would receive an RMA within 24 hours. Still waiting, would like to get this returned within the 14 day return window.
XfinityAngie
Official Employee
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2.2K Messages
16 hours ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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