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user_purwtj
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Visitor

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1 Message

Monday, July 27th, 2026 3:33 PM

Rexi Resale Purchased Device - Carrier SIM Locked

"Hi, I'm a former Comcast employee. I no longer have access to the Courtesy Services portal, but I need assistance from Courtesy Services/XPE regarding my Xfinity Mobile account. I have an iPhone 15 Pro Max that I've used on Xfinity Mobile for about two years, and I'm trying to move to AT&T. The phone still shows 'SIM Locked.' I'd like my request escalated to the device unlock team or Courtesy Services to determine whether the device can be unlocked."

Question

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Updated 

9 days ago

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XfinityRoberto

Official Employee

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2.4K Messages

9 days ago

Hi there and welcome to Comcast @user_purwtj ! Thank you so much for reaching out to us. You would need to contact XPE. Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

Let me know if you have any questions.

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