Visitor
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1 Message
Rexi Resale Purchase Device : Carrier SIM locked
"Hi, I'm a former Comcst employee. I no longer have access to the Courtesy Services portal, but I need assistance from Courtesy Services/XPE regarding my xfinity Mobile account. I have a iPhone 17 Pro that I've used on Xfinity Mobile for about three months, and I'm trying to move the phone to another carrier The phone still shows 'SIM Locked! I'd like my request escalated to the device unlock team or Courtesy Services to determine whether the device can be unlocked."
XfinityRay
Official Employee
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4.5K Messages
9 hours ago
Hello, @user_o2xz8j! Thanks for reaching out for help with unlocking your device. We can open a ticket for the unlock team. We will get this figured out for you! Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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