Visitor
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2 Messages
Rewards for $300 smart watch... Ended apparently i will keep my options open for new home/mobile e internet now. NO incentives
Subject: Platinum Member Reward Escalation: Smartwatch Promo Tile Missing from DashboardMessage:"Hello,I am a verified Xfinity Platinum rewards tier member and I am trying to claim the $300 off smartwatch promotion.The promotion tile is completely missing from my active rewards dashboard. I have already thoroughly checked my 'Viewed,' 'Redeemed,' and 'Activity History' tabs, and the offer is not located there either. I am logged in using the Primary Account Holder credentials, so this is not a profile restriction issue.Because this is a known backend system glitch hiding the eligible Platinum tier tile, I need an official representative to open an internal Tier 2 Rewards Escalation Ticket on my behalf. Please verify my Platinum status and manually generate or apply the $299.99 smartwatch promotional code to my account so I can complete my order through Xfinity Mobile.Thank you, and I look forward to your help getting this resolved."
DreamSayerZ
Problem Solver
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1K Messages
16 hours ago
That offer seems to have expired or is no longer available. I see it in my rewards, but when I click redeem, it tries to load a page then circles back to rewards and it's gone.
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XfinityNatalie
Official Employee
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790 Messages
6 hours ago
Hey there, user_kn4wj0! We appreciate you posting on our XFINITY Community forum. The promotion for our $300 discount on smartwatches for Rewards members has expired. The promotion was valid from October 31 to December 2, 2025, for new and existing customers with Diamond and Platinum Rewards status. Please let us know if you have any additional questions.
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