Rewards for $300 smart watch... Ended apparently i will keep my options open for new home/mobile e internet now. NO incentives

Subject: Platinum Member Reward Escalation: Smartwatch Promo Tile Missing from DashboardMessage:"Hello,I am a verified Xfinity Platinum rewards tier member and I am trying to claim the $300 off smartwatch promotion.The promotion tile is completely missing from my active rewards dashboard. I have already thoroughly checked my 'Viewed,' 'Redeemed,' and 'Activity History' tabs, and the offer is not located there either. I am logged in using the Primary Account Holder credentials, so this is not a profile restriction issue.Because this is a known backend system glitch hiding the eligible Platinum tier tile, I need an official representative to open an internal Tier 2 Rewards Escalation Ticket on my behalf. Please verify my Platinum status and manually generate or apply the $299.99 smartwatch promotional code to my account so I can complete my order through Xfinity Mobile.Thank you, and I look forward to your help getting this resolved."

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DreamSayerZ

Problem Solver

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1.1K Messages

29 days ago

That offer seems to have expired or is no longer available. I see it in my rewards, but when I click redeem, it tries to load a page then circles back to rewards and it's gone.

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XfinityNatalie

Official Employee

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851 Messages

29 days ago

Hey there, user_kn4wj0! We appreciate you posting on our XFINITY Community forum. The promotion for our $300 discount on smartwatches for Rewards members has expired. The promotion was valid from October 31 to December 2, 2025, for new and existing customers with Diamond and Platinum Rewards status. Please let us know if you have any additional questions.

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user_kn4wj0

Visitor

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2 Messages

I'm searching on the official xfinity website page and is on the main screen saying $300 off smartwatch. First thing I see when I start browsing on xfinity.com official web page. Just annoyed that is is advertised and then after hours of trying to apply it I find out there is no promotion. And or it is expired. Should update your web page and get current promotions or none at all if there not valid.

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29 days ago

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XfinityChristy

Official Employee

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2.8K Messages

user_kn4wj0 Good morning, I can see why that would be frustrating, especially after seeing the offer on the website and then finding out it is no longer available. I am sorry for the confusion and the time you spent trying to locate and apply that promotion. The smartwatch offer you mentioned has expired, but I agree the messaging should be clear and up to date so you know exactly what is available without having to search or guess.

To help you find current options, you can view all active Xfinity Rewards here
https://www.xfinity.com/rewards

You can also check the latest Xfinity Mobile promotions, including any device offers, at this link
https://www.xfinity.com/mobile

Please let me know if you have any questions or if you would like to review your account together for current offers.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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29 days ago

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user_kn4wj0

Rewards for $300 smart watch... Ended apparently i will keep my options open for new home/mobile e internet now. NO incentives

DreamSayerZ

XfinityNatalie

user_kn4wj0

XfinityChristy

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