Rewards for $300 smart watch... Ended apparently i will keep my options open for new home/mobile e internet now. NO incentives

Subject: Platinum Member Reward Escalation: Smartwatch Promo Tile Missing from DashboardMessage:"Hello,I am a verified Xfinity Platinum rewards tier member and I am trying to claim the $300 off smartwatch promotion.The promotion tile is completely missing from my active rewards dashboard. I have already thoroughly checked my 'Viewed,' 'Redeemed,' and 'Activity History' tabs, and the offer is not located there either. I am logged in using the Primary Account Holder credentials, so this is not a profile restriction issue.Because this is a known backend system glitch hiding the eligible Platinum tier tile, I need an official representative to open an internal Tier 2 Rewards Escalation Ticket on my behalf. Please verify my Platinum status and manually generate or apply the $299.99 smartwatch promotional code to my account so I can complete my order through Xfinity Mobile.Thank you, and I look forward to your help getting this resolved."