Review

I was charged for a phone I did not order and was not allowed to return it. I spent over 3 HOURS with AI bots and then when they FINALLY got me to a human customer service representative they pretended to be so dumb that it was frustrating. They simply refused to take their hardware back and refused to waive the fee on my account. I've also spoken with 5 different human representatives about not charging a specific credit card and they all said that the card was removed and wouldn't be charged but then a month later I was charged on that card.

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XfinityRoberto

Official Employee

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2K Messages

6 days ago

Hi there and welcome to Comcast @Solo110705. I am sorry to hear that you were not able to return a phone that you did not ordered. You are in the right palce and we are happy to take a look at the account and se what we can do to make this right for you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions.

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Solo110705

Visitor

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2 Messages

I have already spoken with over half a dozen of your representatives who have all told me I'm SOL. I explained that the phone was never opened, that I didn't request the phone or mobile service and that I only accepted the plan to get a lower rate on my internet. I explained that I specifically asked if there would be extraneous charges for the phone or phone line with the AI bot that sold me the plan and your AI bot said no that there were no strings attached.

This is a pretty big string.

Furthermore I've spoken with 4 different representatives (not counting the AI chatbots) to remove autopay and a card from my account so that that card wouldn't be charged and they all confirmed that it was and then a month later that card was charged automatically.

This is not good at all.

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21 hours ago

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Solo110705

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XfinityRoberto

Solo110705

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