Returning phone: no label provided

Xfinity Mobile Return Label Failure

I initiated a return of my iPhone 18 Pro on September 18, 2026, as part of an exchange for an iPhone 18 Pro Max.

Xfinity provided a FedEx return label, but the label is no longer available to reprint. FedEx displays “Reprint Unavailable.”

I have contacted Xfinity Mobile customer service multiple times by phone and chat and visited an Xfinity retail store. Despite these repeated attempts, Xfinity has been unable to provide a replacement return label or a workable solution.

Today is October 8, 2026, which is 20 days after I initiated the return. I am concerned that Xfinity will penalize me financially for missing the return deadline even though I have made repeated good-faith efforts to return the device.

I am requesting that Xfinity immediately provide a valid prepaid shipping label, extend or waive the return deadline, and confirm in writing that I will not lose my eligible refund or be charged for the device because of this unresolved shipping-label issue.

I have screenshots documenting the problem and can provide records of my customer service contacts.