Visitor

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1 Message

Monday, August 25th, 2025

Returned xfinity mobile phones and still being charged

I’ve been dealing with the same issue for weeks now. I returned my old devices, but Xfinity keeps charging me $446 for them. I’ve spoken with multiple agents, been promised credits, escalations, callbacks, and even had a supervisor confirm I shouldn’t owe this — yet the charge is still there.

On top of that:

  • Their chat system loops endlessly and makes it nearly impossible to reach a real person.
  • I’ve been told conflicting things about deferrals and repayment plans.
  • Agents admit they “don’t have access” to remove charges, even though I followed all return instructions correctly.
  • I was even warned my service could be shut off over these unfair charges.

This has been exhausting. I’ve paid what I actually owe, and I’ve done everything right, yet I’m still being threatened with service suspension over their billing errors.

⚠️ Customers deserve better. Has anyone else gone through this same mess with Xfinity Mobile returns and billing? How did you finally get it resolved?

Oldest First
Selected Oldest First

Official Employee

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2.8K Messages

4 days ago

Hello, @user_ayctet, and sorry for this inconvenience. I know it's frustrating when you follow the rules and expect a charge to be removed. Please allow me to review your account and work towards a solution. Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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