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Returned phone and still getting billed
I’ve returned a phone previously a day after its purchase and received a refund for the activation fee but I’m still getting charged the full balance of the phone along with the line service. I don’t have the phone anymore and what nothing to do with Xfinity mobile. Im being robbed at this point and I’ve called billing services, they said they put in a case, and nothing is getting done.
XfinityBenjaminM
Official Employee
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1.2K Messages
5 months ago
@user_zbiiju Hello! Thank you for reaching out to us here on our Community Forum. We would recommend contacting our Xfinity Mobile Team to have this investigated further especially if a case is currently being worked on. You can reach them by using either of these methods:
Phone - (888) 936-4968
Chat - https://www.xfinity.com/xfinityassistant/?channel=xMobile
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