Skip to main content
user_5kg5yp
1st Reply
1st Topic
1st Accepted Solution

Visitor

 • 

2 Messages

Friday, December 26th, 2025 2:01 PM

Returned device and still have payment plan

I returned a zfold7 that was put on a payment plan through xfinity. It was new and unopened. Ive been told by 7 different support team members it would be removed and it still hasn't. I returned the device in November and it was received by xfinity before Thanksgiving. I spent literally 8 hours on the phone getting bounced around to different support team members one day. Ive spent multiple days and 20 plus hours trying to get this resolved.  Xfinity hands-down has the worst customer service. Ive been told they see it been received but they still haven't removed it from my account. I still have a payment plan on a phone I don't have. This needs to be resolved and xfinity needs to stop lying to people and have better customer service 

Question

 • 

Updated 

15 hours ago

5

1

0

Oldest First
Selected Oldest First
XfinityEva

Official Employee

 • 

2.2K Messages

15 hours ago

Thank you for visiting Xfinity Forums @user_5kg5yp and I am sorry to see that this has been your experience so far. We can further assist here. Please send us a direct message with your full name and service address to get started. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

0

0

forum icon

New to the Community?

Start Here