Visitor
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1 Message
Return Phone
I cannot initiate phone return online. Customer service has been no help at all. Need return label so I can send phone back.
Visitor
•
1 Message
I cannot initiate phone return online. Customer service has been no help at all. Need return label so I can send phone back.
XfinityJeffB
Official Employee
•
305 Messages
26 days ago
Hello user_10vmfb, thank you for reaching out here in our Xfinity Community Forums. I am sorry to hear you're having problems with your phone return. I will be happy to assist you, but I will need some information better kept private.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
How to Send Us a Direct Message:
To send a Direct Message:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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