Return phone

Hi I order phone from Xfinity and decide to return the phone i chat with online agent and he send me return label I follow the instructions drop it off at FedEx and delivered by FedEx I call Xfinity to check if the phone received by xfinity the online agent tell me we dont have access.

Responses

XfinityDilary

Official Employee

•

2.2K Messages

14 days ago

user_fyu613 Thanks for posting on our Community Forums. I'm sorry to hear about your situation and would like to help check the status of the device return. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

0

Devices

user_fyu613

Return phone

XfinityDilary

New to the Community?