Thank you for visiting our official Xfinity Community Forums support page. We highly recommend visiting our Xfinity Mobile 'How do I return or exchange my device and accessories?' support page on the process of how to exchange or return a device. If the qualifications are met, you should be able to generate a return label.
XfinityDemitrius
Official Employee
•
1K Messages
5 months ago
Hey @user_vtk0rc,
Thank you for visiting our official Xfinity Community Forums support page. We highly recommend visiting our Xfinity Mobile 'How do I return or exchange my device and accessories?' support page on the process of how to exchange or return a device. If the qualifications are met, you should be able to generate a return label.
If you need further assistance, you would need to reach out to our Xfinity Mobile team by calling 1-888-936-4968 or chat at https://www.xfinity.com/xfinityassistant/?channel=xMobile.
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