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user_556qq5
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2 Messages

Tuesday, December 10th, 2024 1:43 AM

Return label not received/not able to print

The print button is not working and had multiple chats and calls with support team but no luck. Please let me know if I have to cancel the trade-in and switch to different provider.

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4 days ago

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emcampbe

2 Messages

6 days ago

I never received a label and literally had to go into a store to have one printed. It was a whole debacle.

That was easy though compared to getting the credit. They received the phone on October. 30, and no credit yet. Everyone at 'customer service' is completly useless. No way to track (I'm told there is supposed to be).

Whole setup is a sham.

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XfinityShawn

Official Employee

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1.1K Messages

 

emcampbe Our team can look into yur credit concerns today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 days ago

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XfinityTony

Official Employee

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1.1K Messages

4 days ago

@user_556qq5, hello! Thank you for reaching out. We can help with your trade-in! Did you receive an email with the link to print the label, or are you getting it from a different source?

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user_556qq5

2 Messages

@XfinityTony​ I have not received on email. When I login to my account I am not able to print it as well as it is grayed out. I visited store today aswell even they are not able to print as it's grayed out for them as well.

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4 days ago

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XfinityTony

Official Employee

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1.1K Messages

@user_556qq5
When did you receive your new phone? Has it been activated yet?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 days ago

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