Visitor
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1 Message
Return Label for Trade In
hello, we have not received our return label to send in our trade-in. can you please resend it? It would not let us pull up the label on our app either. The last time we went into an Xfinity store they said for some reason the label or tracking number had never been created and they were supposed to get it fixed, but we haven’t received anything.
XfinityBradM
Official Employee
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1.1K Messages
11 hours ago
Hey there, @morganh. Our team can dive into your return label and provide assistance. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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