Visitor
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2 Messages
Request for Unlocking My iPhone Purchased Through Xfinity Mobile
Dear Xfinity Mobile Support Team,
Hello, I am reaching out to request assistance with unlocking my iPhone 16e, which I previously purchased and used through Xfinity Mobile in the United States.
I have recently returned to my home country, South Korea, and discovered that I am unable to use my device with a local carrier. Upon attempting to activate a new line, I was informed that the phone must be unlocked by Xfinity.
The phone was associated with the following number while in the U.S.:
[Edited: "Personal Information"]
I would greatly appreciate your support in unlocking my device so I can use it with a Korean mobile provider. Please let me know if any additional information or documentation is required to proceed.
Thank you very much for your help.
Best regards,
[Edited: "Personal Information"]
DreamSayerZ
Problem Solver
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864 Messages
13 days ago
@user_wnx1ko, Check the information in this support article to confirm your device meets unlocking requirements. If so, use Xfinity Assistant for help. https://www.xfinity.com/support/articles/eligible-to-unlock-phone
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XfinityThomasA
Official Employee
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2.6K Messages
12 days ago
To ensure a smooth unlocking experience, here are a few important requirements to keep in mind:
At least 60 days must have passed since your phone was first activated.
Your Xfinity Mobile account must be in good standing, with no past-due balance.
The phone must not be reported as lost, stolen, or involved in fraudulent activity.
If you believe you’ve met all these conditions but your phone is still locked, don’t worry — just start a chat with the Xfinity Assistant, and we’ll look into it for you.
Please note: We’re only able to unlock phones for international travel if all the above requirements are met.
Also, for your security, only the account holder, Primary user, or a Manager on the original Xfinity Mobile account can request an unlock.
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