Hello,

I am extremely frustrated and disappointed with Xfinity Mobile. I traded in two iPhone 14 Pro devices in brand-new condition and received official emails from Xfinity confirming $830 trade-in credits for each device, to be applied over 24 months. I still have these emails as proof (snapshot copied below)

Yet, I am still being billed every month for both phones, as if the trade-in had never occurred. I have wasted hours on useless automated systems, unhelpful agents, and repeated transfers between billing and support departments. No one fixes the problem.

This is unacceptable, misleading, and feels like intentional negligence or trade-in fraud. I am done calling. I am done explaining. I am now treating this as a formal complaint before I escalate to external regulatory agencies.

I expect the full promised trade-in credits to be applied immediately, and any incorrect charges to be refunded without delay.

I want resolution now — not another apology, not another “ticket,” not another transfer.

Fix this.

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Email snapshot for reference

Thanks for trading in your device