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user_ti2e3k
1st Topic

2 Messages

Sunday, March 30th, 2025 5:06 PM

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My phone died on vacation. I'll need help transferring data. Do I need to order a new one or can I just go to a store?

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5 hours ago

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DreamSayerZ

Problem Solver

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713 Messages

1 day ago

@user_ti2e3k What is the brand phone that you have? Do you have a device protection plan? Depending on when you purchased the phone, there may be a warranty. I would contact the manufacturer for options if you don't have a protection plan. If an iPhone, you could visit a local store for help.

(edited)

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user_ti2e3k

2 Messages

Samsung S20 Ultra. Out of warranty and no protection plan.

Will a store have a new S25+ in stock and have people to transfer data?

Or do I have to order?

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1 day ago

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XfinityDena

Official Employee

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3K Messages

@user_ti2e3k A store may have the phone in stock and if not they can assist you with an order. Did you have the phone backed up? That is how I transfer data between my phones whenever I have upgraded or replacing one I damaged beyond repair. 

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5 hours ago

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