Visitor
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3 Messages
Representative Refuse to Transfer to Supervisor
I was on the online Xfinity chat, where I asked to be transferred to Kunal's supervisor, but they were unwilling, and did not transfer me to supervisor. Instead, I was placed back into queue.
My previous issue was not resolved. And, there is no way to send a message to corporate directly. Please help!
XfinityPaula
Official Employee
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1.6K Messages
26 days ago
Good morning @bulbasaur Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm sorry to read of the poor interaction that you had with our Xfinity chat agent. I know how frustrating it can be when we spend a lot of time on an issue only to end up in the same place. I would love to help out and find a solution to the trouble, and we can work to have the chat conversation reviewed.
Are you having and issue with your account or services? We can help out with almost everything Xfinity!
For future reference, please keep in mind that sending unsolicited direct messages, is a violation of Forum Guidelines, but we can definitely take care of this for you from here. It just helps other members of the community with similar issues to find the answers they need.
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