Report a Scam Number [Edited]

Hello, user_a9bkhs. Thank you so much for taking the time to report this. I know situations like this can be stressful, and I want you to know that you’ve reached the right place for help. At Comcast, we take security concerns very seriously and are deeply committed to protecting our customers and all consumers; from fraud and identity theft. Your safety is one of our highest priorities. We’ve invested heavily in advanced security measures, including multiple layers of protection that automatically detect and block hundreds of thousands of cyber threats every second. Behind the scenes, a dedicated team of security experts works around the clock. 24 hours a day, 365 days a year; to help keep your information secure. 

If you need to report fraud, scams, or deceptive business practices, you can do so at reportfraud.ftc.gov. You’ll also find helpful guidance on the Federal Trade Commission’s Consumer Advice site, including additional tips on staying safe online.

If you believe that you or someone you know has been impacted by phishing, spam, online fraud, phone scams, or any other security issue involving an Xfinity account, please report it to Service Policy Assurance so we can investigate and take action. You can also stay informed about current cybersecurity topics such as Xfinity security alerts and known phishing scams by visiting our Cybersecurity Alerts page. I hope this information brings some clarity and peace of mind. Please don’t hesitate to reach out if you need anything else, we’re here to help.