Replacing a watch should not take 3 days and multiple repeat customer service contacts

Back in the day I could swap my sim card into a new device and have the replacement working without issue.

But I had a bad apple watch.  I have now spent 3 hours on my 3rd call and my apple watch does not work.

In the first call I was told it was 'something in our system is wrong' - the tech escalated and told me it would take 12 hours to resolve

At 12 hours I called back.  the next tech after an hour told me the same thing - 'something in our system is wrong' - and told me it would take 24 hours to resolve.

This is unacceptable - I need the watch activated - that's all - simple - I've had to sign up now twice for a new watch - seen repeated billing statements, threatened with the $25 activation charge twice.  This is simply nonsense.

Change my IMEI and be done with it.

WHY is this so difficult for Comcast to do...

Update - I was on hold for 90 minutes - then you all just dropped the line....

You just hung up and never bothered to call me back.