New Poster
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2 Messages
Remove carrier lock
Hello,
Can I please get some assistance in removing the carrier lock on my iphone. My iphone is fully paid off, active on the network for 2 years now, no past-due balance, and not reported lost/stolen. I've tried calling in for help but the agents keep informing me that my phone is already unlocked which is not true. l've also tried going through xfinity chat but the last agent informed me he was able to change it but will take 24 to 72 hours. It's been over 72 hours and my iphone still stays carrier locked.
Thanks appreciate the help.
XfinityKassie
Official Employee
•
2.4K Messages
22 days ago
@jumpmanlogo Good morning, and Happy Friday! We appreciate you taking the time to reach out to our Xfinity Forums regarding your carrier lock. I can see how this would be frustrating. I'd be happy to take a look, and see what the next best step is going to be. To begin, please send a Direct Message with your name, the service address, and mobile number we will be working with?
Click "Sign In" if necessary
Click the "Direct Message" icon Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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