U

Friday, May 10th, 2024 6:53 AM

Closed

Recover erased messages

My whole phone was erased and I need to recover my text messages if possible

Problem Solver

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569 Messages

7 months ago

@user_zbjdyr They should be restored when you sign back into your phone with iCloud or Google. Assuming you were using one of those services to back up your phone's data.

(edited)

Retired Employee

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729 Messages

7 months ago

 

user_zbjdyr Thanks for reaching out to us regarding your mobile questions. Since Xfinity Mobile support is limited for our Digital Care Team via social media, we ask that you reach directly out (by call or text) to our Xfinity Mobile Sales and Service team at 1-888-936-4968 for further assistance with your mobile device. You may also use our Secure Online Chat where an Xfinity Mobile expert is available 24/7! Please let us know if you have any trouble reaching them, and I hope this helps :)

 

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