Received Samsung s24 Ultra Pre-order, can't activate due to order still processing, and showing not shipped?

Received my Samsung S24 Ultra pre-order in the mail today, though there is no activate option available. I spoke with a chat agent and they advised me it can't be activated due to the order still showing as processing. It isn't even showing as shipped. Is there any remedy to manually complete the order so I can activate and use the phone, since I have it in hand, instead of it being a paperweight?