Received an Xfinity Mobile box with no phone inside

user_wbo826 Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear of the experience you're having and we'll be happy to help in any way we can. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message