Rebate to pay off phone and switch to Xfinity Mobile

I went to an Xfinity store on July 11th 2026 to sign up for Xfinity tv and internet service and was convinced to bring my phone to Xfinity after the store manager said he would put in for a rebate to me for the amount owed to Verizon. I have not received the rebate and when I called Xfinity support they could not help unless I had a confirmation number which I don't have. I reached out to the manager in mid August to say that Xfinity had no record of it and he stated he would put in the rebate again. Now it's a month later and still nothing.

Did I get taken for a ride?

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XfinityJohnG

Official Employee

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3.2K Messages

5 hours ago

Thank you for reaching out here about that rebate issue. I am sorry to hear about that experience so far, and I will be happy to check on that from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.

Click "Sign In" if necessary

Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum

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user_9o9i97

Rebate to pay off phone and switch to Xfinity Mobile

XfinityJohnG

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