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Wednesday, May 22nd, 2024 2:59 PM

Reactivating my phone

Trying to get some one that knows what is going on with my phone number that was hacked.  [Edited: "Personal Information"]

Problem Solver

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502 Messages

5 months ago

@user_e8khit You should reach out to Xfinity Mobile support for assistance. You can do that by using one of these methods;

Official Employee

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1.3K Messages

5 months ago

 

user_e8khit, Thank you for reaching out to Xfinity Support. We would be happy to look into this for you. 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Let me know if you have any questions.

 

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