Visitor
•
2 Messages
reactivate phone S24
I have been dealing with this situation since December 2025, I am currently using a S24 Samsung phone, I attempted to upgrade my phone to a Z Flip 7 Coral red, the phone was lost during shipping and never received to me. The Z Flip 7 was placed on my account without even being activated, I am still using the S24 but it has been deactivated by Xfinity and now I can not upgrade my phone because my account shows a picture of the S24 but states that's it's a Z Flip 7. Please update and remove the Z Flip 7 from my account so I can upgrade my phone. My S24 is experiencing issues that why I won't stop making complaints until you resolve this issue. I will continue filing FCC complaints. This issue shouldn't take months to resolve, I am starting to regret being a loyal customer. Please reactivate my old phone, (S24 IMEI # [Edited: "Personal Information"]), to my account. Thank you (PS I was told that FedEx found the Z Flip 7 phone and returned it to your shipping facility)
XfinityJoe
Official Employee
•
1.3K Messages
9 hours ago
Good morning @user_zh0s3m our team would be happy to assist.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0