rcs messaging

After the most recent IOS update my RCS messaging stopped working. That was about 3 weeks ago.  I have called Xfinity Customer Support several times a week since the time the issue began and the issue has still not been resolved. They keep asking me to do the same troubleshooting methods over and over, even though I have told them resetting RCS and rebooting my phone and esim is not working. 


I have tried to get a Tier 2 or Tier 3 ticket to get internal engineering dept to assist me but they refuse to escalate my ticket. I never get escalated and it is very frustrating as I have read that this type of escalation will fix the issue.  Needless to say, xfinity customer service by phone has been no help. I also keep getting hung up and have to start explaining the issue over and over. 


The message I have on my phone is "RCS awaiting activation" which I understand to be an internal xfinity issue.