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user_nvna8t
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Monday, June 1st, 2026 11:57 PM

RCS group messages not coming through on iPhone

Messages are not coming through in group chats with android users. There seems to be an issue with RCS messages on our iPhone as the settings show "waiting for activation".

We've tried a turning on/off RCS and iMessages and restarting the phone multiple times. Nothing has fixed this yet.

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20 days ago

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XfinityShawn

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20 days ago

 

user_nvna8t Are the other people in the group chat having the same issue? 

 

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user_nvna8t

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No. We've been in a couple group chats with a mix of Android and iPhone users, but only my wife's iPhone has the issue with messages not coming through. Only in Chats that have android users. In the settings the RCS messaging says "waiting for activation". From reading online this seems to be the root of the problem. We haven't found a solution though.

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20 days ago

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XfinityChelseaB

Official Employee

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@user_nvna8t, Can I have you turn off iMessage, and once iMessaging is off, turn your phone into airplane mode. Leave in airplane mode for 5 minutes and then turn back on and see if that helps. . 

I am an Official Xfinity Employee.
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20 days ago

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