Visitor
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1 Message
purchased a note 10 need to unlock.
I purchased a Samsung note 10 from ebay. The phone is locked to xfinity. I was an xfinity customer for many years and used the phone on my account. Now I moved to an area where xfinity does not offer service. The phone is locked and I can't use it anymore because I am no longer xfinity customer. Need help have owned the phone for 3 years now.
XfinityAlyssaA
Official Employee
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2.6K Messages
6 hours ago
Good evening @user_qa5p09, and thank you for reaching out on our Community Forums—we appreciate it. I see that you’re looking to unlock a Samsung Note 10 that was purchased through eBay. Please note that there are a few eligibility requirements that must be met in order for a device to be unlocked. Are you able to confirm whether you meet the unlock requirements outlined here: https://www.xfinity.com/support/articles/eligible-to-unlock-phone?
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