PSA: upgrading my device

Hello,

March 2024, I upgraded my device and returned my device I received from Xfinity. I returned the device but due to weather conditions in my area, my device was received by Xfinity past the 21 day return window. Nonetheless I received an email from Xfinity my device was received and in working condition therefore upgrade was accepted. That month I see that I paid for the remaining balance of the device in full. I contact Xfinity to resolve the matter.

Over the course of the year, I am in contact with multiple agents and opened multiple tickets. Today, February 12, 2025, I was able to find an agent to provide me with all the details needed. Xfinity received my device, and I also paid the remaining balance on the device because it passed the 21 day return window. Because it passed the window they would not be able to provide me the credit for the remaining device payments. I asked for the device to be returned to me so I may recoup some of the costs but that was also a no from them as the device has already been processed. So, I returned my device Xfinity know they have it, but I will not be provided a statement credit or given my device back. I essentially paid Xfinity $200 to take their device back and battled them for over a year.

I truly appreciate all the agents that helped me regarding this matter all professional and all seemed like they were in my best interest. Although due to policies and escalations I have found I have been taken advantage of to the tune of $224.99. I am looking to end my relationship with Xfinity due to this matter, at the moment, I have device payments that must be completed before I am to terminate my services.

This is not slander to Xfinity. This is a PSA and warning to all customers, I have followed all correct channels regarding this matter, and I have been told sorry we will not be able to provide you a statement credit nor will I have my device returned to me.

Kind regards,