Promotion and Billing Issues

Xfinity accepted my iPhone 13 as a trade-in with the promise of a $45.83 monthly credit toward my new phone. However, after receiving my new device, they refused to honor the terms of the trade-in agreement and instead charged me the full amount for the new iPhone.

Despite making numerous complaints and attempts to resolve the issue, Xfinity has also refused to return my iPhone 13. To date, no responsible representative has taken meaningful action to address or resolve this matter.

This experience has been extremely frustrating and disappointing. I never expected to encounter such treatment from a company of Xfinity’s size and reputation. If this issue is not resolved promptly, I intend to pursue all available remedies, including filing a complaint with the Better Business Bureau (BBB) and pursuing legal action in civil court.