Promo free phone when porting # from another carrier

My husband and I recently switched from AT&T to Xfinity Mobile. He chose the Motorola Razr 2026, and I was unsure while we were at the store which free phone I wanted. The sales girl who was helping us told me, "Don't worry about it, you have 24 hours to decide, and when you do, come back and see me!"

Well, I went home and googled the phone options and decided I would also get the new Motorola Razr 2026. I went back to the store the next day within the 24-hour window, and the girl said she needed to get her manager to override the system. When the manager came over, she told me I should have chosen the free phone at the time and that there was nothing she could do. I explained what the sales girl had told us, and she asked her there on the spot if she had told us that. The girl backtracked and said she never had. I then called customer service and explained everything to them and was on the phone for an hour & 1/2. By the end of the call, I was still without a phone. They said to go to a store for help because they didn't see the same promo's as the store and that the manager could overwrite the system. Well, I went to another Xfinity store for help, and they said they could see all the notes in the system and that I was indeed owed a free promo phone, but there was nothing their manager could do, and that customer service was the only people that could overwrite the system. A tier 2 specialist. I then called customer service again to be on the phone for 2 more hours, and the last suggestion was, even though they could see all the notes in the system, was to port my # back to AT&T and then back to Xfinity, or wait 3 months and see if there might be a free phone special that comes out.

So, 2 stores later and a total of 3 & 1/2 hours on the phone and plenty of notes and people telling me I do qualify for the free phone for signing up, nobody can help me!!