Visitor
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1 Message
Promo Device Credit, not applied
I was promised a promo device Credit of $400 when switching to Xfinity Mobile for 24 months. Did this back in November 2025 and monthly credits for the new device have not yet been applied. Please advise.
XfinityQuemekia
Official Employee
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1.5K Messages
2 months ago
Oh no, I get why you're reaching out about this @caravez07! Missing out on a $400 credit you were promised is a huge deal, and checking your bill every month since November just to see it's still not there is incredibly frustrating, especially since that deal was a big reason you chose to switch to us. That is definitely not the 'welcome to Xfinity' experience we wanted for you!
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
You can see how to send a direct message here, Direct Message Within The Forum.
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